What is Authentication?

Authentication is the process of verifying a user’s or system’s identity to ensure secure access. It primarily involves using credentials like usernames and passwords and can include additional security measures to validate user identity, thus protecting the portal and its resources from unauthorized access.

How is it used in client portals?

Client portals can authenticate users through various methods. The most popular method is username-password, often combined with multi-factor authentication and SSO. 

  • User Credentials: Users must provide a unique identifier (username or email) and password. Advanced systems may include security tokens or biometric data.
  • Multi-Factor Authentication (MFA): Combines password authentication with additional verification methods, like 2FA or OTP verification. 
  • Single Sign-On (SSO): Facilitates a one-time login for users to access multiple systems, enhancing user experience while maintaining security.
  • Biometric Authentication: Employs biometric data (fingerprints, facial recognition, iris scans) for user verification, adding a layer of security and convenience.
  • Token-Based Authentication: Provides users with physical or virtual tokens to generate one-time codes, used alongside a password for secure login.

Why is MFA more secure than password-only methods?

MFA provides an extra layer of security by requiring additional verification beyond just a password, reducing the risk of unauthorized access even if a password is compromised.

How does SSO improve the client portal user experience?

SSO simplifies the login process by allowing users to access multiple applications or systems with a single authentication, thus reducing the need to remember multiple passwords.

Can biometric authentication secure client portals alone?

While biometric authentication adds a high level of security, it’s often used with other methods, like passwords, for enhanced protection and redundancy.

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