User Activity Monitoring

What is User Activity Monitoring?

User Activity Monitoring (UAM) refers to tracking and analyzing the actions performed by users (both clients and team members) within the portal environment. This is done to enhance security, ensure compliance, and gain insights into how clients interact with shared resources.

How is it used in client portals?

Client portals employ UAM for security, compliance, and improved user experiences. Here are some ways UAM is implemented:

  • Detecting Security Threats. Monitors for unusual activity logs indicative of unauthorized access or compromised accounts.
  • Enforcing Compliance. Tracks data access and changes, which can help administer and meet regulatory standards.
  • Understanding Client Behavior. Analyzes how clients navigate and interact with project files or services for further customization. 
  • Identifying Potential Bottlenecks. Reveals pain points in the client portal workflow to determine improvement opportunities. 
  • Measuring User Engagement. Assesses the effectiveness of client portal features and content to see what’s working.

Why is User Activity Monitoring important in client portals?

Client portals often store sensitive data. UAM helps protect this data and ensures proper usage, minimizing the risk of security breaches.

What kind of user activities are typically monitored?

Activities might include login/logout times, file access, downloads, changes made to content, and communications sent.

What are the privacy implications of User Activity Monitoring?

It’s crucial to have a clear UAM policy and inform clients and team members about the monitoring practices in place.

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